FAQ
FAQ
1
What makes your vape products premium?
Our products are crafted with high-grade materials, advanced coil technology, and rigorously tested e-liquid formulations. Each device undergoes strict quality control to ensure smooth airflow, stable vapor production, and consistent flavor delivery.
We focus on refinement, performance, and reliability — not just appearance.
2
Are your devices authentic?
Yes. All products are manufactured under authorized production agreements and comply with international manufacturing standards. We do not sell replicas or imitation products.
3
What is your minimum order quantity (MOQ)?
MOQ varies by product model and customization level. Standard stock products typically start from low-volume wholesale quantities. Normally 50-100pcs.
Custom OEM/ODM orders require higher MOQs.
4
Do your products contain nicotine?
Some products contain nicotine, while others are nicotine-free. Please refer to individual product pages for detailed specifications.
⚠ Nicotine is an addictive chemical and is intended for adult consumers only.
5
How long does a device typically last?
Device lifespan depends on usage frequency. On average:
3000 puffs: 5–8 days,
5000 puffs: 7–12 days,
10000+ puffs: 10–20 days.
Actual duration may vary based on individual inhalation habits.
6
How should I store my device?
Store in a cool, dry environment away from direct sunlight and excessive heat. Avoid exposure to water or physical damage.
7
How long does order processing take?
Shipped from EU Warehouse: 2-7 days. Shipped from China: 12-15 days.
8
Do you offer international shipping?
Yes. We ship to most global regions where regulations permit. Customers are responsible for understanding local import laws.
9
What if my device is defective?
If your product arrives defective, please contact us within 48 hours of delivery with:
Order number and Clear photos or short video when you open the package.
Our support team will review and arrange replacement if applicable.
10
What certifications do your products comply with?
Our manufacturing follows international production standards. Certifications may include CE, RoHS, MSDS, and other applicable regulatory documents depending on destination market.
Documentation can be provided upon request.
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